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• Time and need for efficiency*
– *Reframe to consider it a means
towards more effective clinical
care
• Technology**
– Use open charting and
educational videos
• Hesitation and fear***
– Invite patients and families to
play a role in their care
Barriers to Positive Patient Experiences
*Bishop, JP, Perry JE, Hine A. Efficient, Compassionate, and Fractured: Contemporary Care in the ICU. Hastings Center
Report 2014; 44(4): 35-43
**Zhang, J, Chen Y, Ashfaq S., et al. Strategizing EHR Use to Achieve Patient-centered Care in Exam Rooms: a Qualitative
Study on Primary Care Providers. Journal of the American Medical Informatics Association. Oxford Academic. OUP Academic.
Published November 13, 2015
***Bear, RA, Stockie, S. Patient Engagement and Patient-centered Care in the Management of Advanced Chronic Kidney
Disease and Chronic Kidney Failure. Canadian Journal of Kidney Health and Disease. Published October 21, 2014